Using ladder and step-stools

Some clients may ask for you to clean an area which is higher than what we normally service.

Remember: We will never ask you to use a ladder or climb higher than a 2-step ladder.

If the client asks you to clean an area that is out of reach from our normal service or tools, please follow these steps:

• Contact the office.
• They will reach out to the client to explain the protocol we have in place for using ladders.
• Do NOT under any circumstances climb higher than a 2 step stool or ladder.
• You will not be covered under company insurance, nor do we want to put you at risk for injury.
  

We would rather politely decline that specific request to the client than put any of our employees in danger.