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Cancellation Policy

Updated
Bystevengfowler
  • Customers can cancel or reschedule their appointment without penalty before 24 hours of their appointment
  • If Customers cancel or reschedule their appointment within 24 hours, they are charged 50% of their booking fee
  • Cleaners receive $70 if a customer cancels / reschedules within 24 hours of their scheduled appointment
  • If Cleaner cancels or reschedules their appointment within 24 hours of their scheduled time, they will be charged a $70 fee
  • If this happens repeatedly, the Cleaner may be terminated
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