The client is asking you to do extra stuff?

***DO NOT start cleaning if it is not within our normal scope of service***

• Politely discuss with the clients that certain things aren’t within our scope of service and that you would not be able to tend to those items if it hasn’t been previously addressed during scheduling.
  

If they are asking for additional services and you have the time:

• Politely say: “Okay! Let me call the office real quick to have them add that onto your cleaning for today”
  

If they don’t want you to call the office but still want the additional service:

• Explain patiently and politely: “I understand, but I’m not allowed to do anything outside of what’s already included for your scheduled service. I’d be happy to let the office know, so they can add it to your cleaning, though!”