Can’t Get In

Whenever you find yourself in this situation, keep calm and make sure you follow these steps:

1. Are you at the right house?
   
   • Double-check the address is 100% correct
     • Some homes have similar addresses but are on different streets (IE: Avenue S vs Avenue E, 23rd St vs 23rd La)
   • Double-check for job entry notes in your Booking Koala app
   • Try knocking on the door
   • Look under the mat for a key
     
2. Try calling the customer and send them a text message like this (enter your name instead of the arrows <>):
   
   • Hi, this is <> from The Mission Maids House Cleaning, I am your cleaning tech for today, I am outside your home and can only wait 15 minutes before I have to leave. Is there someone available to open the door to avoid a Lockout fee?
     
3. Once the 15 min have passed and no response then call the office