Customer Solutions

If the client is home when you arrive, first knock. If nobody answers, then it should be fine to enter the home – just be sure to check the notes in your Booking Koala app in case there are special instructions (such as “do not knock!”).

Upon entering, announce yourself by saying “Hello. It’s ____ with The Mission Maids”. You would be surprised – every once in a while the client may be running late or may still be in the shower but didn’t hear you knock. It would not be a great experience if you walked in on someone in the shower.

We should greet the client formally by their last name (IE: Mrs. Smith or Mr. Smith). If you cannot pronounce their last name, just call them “Mr. or Mrs. S”.

If you’re in this situation, always remember to be respectful and follow these steps:

1. Immediately apologize for the confusion and explain to them that you will contact the office to get everything sorted.

2. Immediately step back outside and call the office to explain the situation.

Make sure to word things carefully as the client may be able to hear your conversation – word things as a thoughtful consideration for the client.