Archives: Help Center
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I’m having troubles with my car
If you’re having troubles with your car, please follow these steps: Immediately call the office number (919) 754-4300 to notify someone so the office can call the customer to figure out what the next steps would be Let them know your ETA for when the situation may change or be fixed Now, try to find a solution:…
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Cleaning Technician Job Description with Expectations
Position summary Provides consistent quality house cleaning to residential customers. Fits all the Core Values Be Kind Friendly, humble, respectful, and polite. Team Player Helps create a great work community by helping others Own it Accountable for own actions and the quality of work Meets all Requirements Experienced Scorecard of 95% or higher Efficiency between…
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Cell phone policy
This cell phone policy was created due to numerous complaints about personal cell phones being used while on company time. This is not fair to the company, our clients, and especially the other employees working on that same team. You must have your phone with you at all times strictly for work related calls. The…
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Coaching Guide for Trainers
Always be humble and have patience Ask for feedback from the trainee Be a good communicator Teach efficiency and break it down As you train explain what we don’t do and why Always show them, observe them and shape them by providing coaching for success Remember to explain the why (because) Starting with the bathrooms…
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How and when should I take a break?
Breaks should be taken between houses, not during the cleaning. Some cleaners may not take breaks or may be used to working straight through which is fine, but please remember that your health is very important, even if you just need to take a brain break. If you do take a break between houses: Find…
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How to maintain your health and energy
All of the following areas of health and wellness can help you feel your best. Additionally, these tips can also help you improve the quality of your work, how you feel at the end of the day, and how much money you make because of your performance. It is always a good idea to keep…
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Phone etiquette
We do run the entire schedule on Booking Koala on your cellphone. But because of this, we need you to remember not to be on your phone unless it is necessary for the job (IE: contacting the office, viewing job notes, setting a timer). Phones are a big distraction and using them while in a…