The Mission Maids Training

Archives: Help Center

  • Dress code

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    stevengfowler

    Field Employees must wear: Polo shirts or cleaning scrubs Safe, solid color closed-toe, non-slip shoes that preferably match The Mission Maids uniform. Jeans with no rips and solid color or black professional pants. Clothing must be clean, in good condition, and neat. Limited jewelry and no dangling large hoops. Body piercing’s limited to earrings only.…

  • Arriving at the home

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    stevengfowler

    The first thing we ask is, please do not park in the driveway. There are many reasons for this. Firstly, clients may be leaving which will require you to have to exit the home to move your car. Secondly, you may or may not know that your car is leaking oil. Even if it doesn’t leak, a…

  • Floor complaints troubleshooting

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    stevengfowler

    Reference the following if you are having difficulty with certain areas of floors: Are you using too much cleaning solution? Not changing the mop head enough? – 1 mophead per every 10×10 area in the home. Pick a pattern and stick with it!  – Go with the grain in the floor and do not make a rainbow shape! Are you using too much water? …

  • First aid kit

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    stevengfowler

    You might run into all kind of situations on any given day. It may be a good idea to keep a first aid kit with you in case there are any on-the-job injuries. Please read below to familiarize yourself with what a typical first aid kit contains. Your basic first aid kit A basic first…

  • Wire hanger

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    stevengfowler

    Used to help in unclogging vacuum hose or tubes.

  • Streak-free glass & mirrors

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    stevengfowler

    All it takes to get beautiful looking glass is a slightly damp, high quality microfiber cleaning cloth. FOR DIRTY OR SPOTTY GLASS: Dampen one side or corner of your cleaning cloth to add some friction and cleaner. If the glass is very dirty (as is the case with bathroom mirrors), you may have to spray…

  • Success tips for cleaning technicians

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    stevengfowler

    Always shows up on the day and time scheduled. Is friendly and communicates well with the client. Leaves things in place where they were originally found. Works efficiently and cleans thoroughly. Takes pride in their work. Is careful not to break anything. Follows directions. Accepts responsibility for accidents. Remains loyal in their job. NEVER considers…

  • Get tips from online reviews

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    stevengfowler

    Make sure that the customer is very satisfied! IE: “Thank you so much! The house looks beautiful!” Let them know: “You know what, it would mean a lot to me if you would go online and leave a review on either Google, Yelp, or whatever you happen to be on. If you do leave a 5-star review,…

  • Getting more tips

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    stevengfowler

    Have this in mind: A little dose of kindness and consideration goes a long way with clients. Be sure to politely greet the client with: “Good morning, Mr./Mrs. Smith! How are you doing?” “I’m all done now with your cleaning. Have a great rest of your day!” Be kind and considerate when cleaning when the…

  • My vacuum stops working

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    stevengfowler

    If this happens, follow these steps to troubleshoot your vacuum: Check that the bag is seated properly and it’s not full Check if the belt is broken, damaged, or not seated properly Test a different outlet for power Check the roller brush to make sure there is no hair in it Check the hose for a clog, carry a wire hanger in your…