Archives: Help Center
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Oreck vacuum care
How to care for your Oreck vacuum 1. After cleaning every home: Check the roller brush. Cut off any excess hairs, strings that are stuck. Wipe the bottom cover of the vacuum with sanitizing spray. Wipe the top cover of the vacuum with sanitizing spray. 2. Remove the bottom vacuum cover and check to make sure…
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Team Clean Process
Get started regardless of whether your other team member has arrived. If your team member is already there, communicate and coordinate to determine the best place for you to get started and help the team! When working as a team, this is the best way to break down what each of you will do in…
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Thermostat policy
We know at times it can get very hot while cleaning. We will do our best to send out thermostat/temperature requests to all of our clients when it is a concern. You are allowed to lower the thermostat for the air conditioner in a client’s home, but you must return it back to its original setting.…
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How and when should I take a break?
Breaks should be taken between houses, not during the cleaning. Some cleaners may not take breaks or may be used to working straight through which is fine, but please remember that your health is very important, even if you just need to take a brain break. If you do take a break between houses: Find…
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Using ladder and step-stools
Some clients may ask for you to clean an area which is higher than what we normally service. Remember: We will never ask you to use a ladder or climb higher than a 2-step ladder. If the client asks you to clean an area that is out of reach from our normal service or tools,…
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First aid and job-related injury
In the event of any injury on the job, determine how serious the injury is first, then: If it is an emergency, call 911 immediately OR Contact management if immediate help is not required
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Blood and other biohazards
Bodily fluids (feces, urine, vomit, blood, etc) are not within our scope of service. Technically, handling bodily fluids would be considered a Biohazard and requires additional training and specialization. If you do happen to see any biohazardous waste, such as pet feces, blood, or urine in the home, you are not required to clean or pick it up. Instead:…
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Safety regulations
The Mission Maids Safety Regulations Agreement It is necessary for all employees to abide by the Safety Regulations set forth in this Agreement. NEVER CARRY A VACUUM UP/DOWN STAIRS when the other hand is also full of equipment. One hand must be free at all times to enable proper balance. DO NOT GO HIGHER THAN TWO…
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Lifting or moving heavy items
You are not required to lift or move any items that you can’t pick up easily. Examples are: Refrigerators Large or heavy couches Love seats Stone tables You can move or lift up: Small end tables Light couches Lamps or light fixtures (within reason) If a client asks you to lift or move something heavy:…
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Dealing with pets
We love them, but sometimes as strangers, pets can not be the friendliest little furballs. So at any time, if you feel uncomfortable with a pet, please exit the home and call the office. We try to do a really good job of putting notes in the Booking Koala (BK) App if the client does have…