The Mission Maids Training

Archives: Help Center

  • I’m having trouble communicating with the client

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    stevengfowler

    If you are having issues with understanding the client or them understanding you, contact the office. Please remember to remain patient and polite at all times.

  • The notes aren’t right

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    stevengfowler

    When this happens, please proceed with the following steps: On your BK, leave a note on the house stating what is incorrect or needs to be added to the job and why. When the note is received, the home’s history will be looked at to see if the cleaning should be adjusted.

  • I’m late for my next house

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    stevengfowler

    Always check your progress 30 minutes before the START of your next job, if you think you won’t make it on time immediately do the following: Check your time and determine how long it might take you to finish, or to arrive at the next home. Call the Customer to let them know you are running late, explain the following: “Hi this is…

  • The client is asking you to do extra stuff?

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    stevengfowler

    ***DO NOT start cleaning if it is not within our normal scope of service*** Politely discuss with the clients that certain things aren’t within our scope of service and that you would not be able to tend to those items if it hasn’t been previously addressed during scheduling. If they are asking for additional services and you have the…

  • There’s pet poop or urine

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    stevengfowler

    Handling pet accidents (or pet waste IE: feces, urine, or vomit) is not within our scope of service. Technically, cleaning up any feces, urine, or bodily fluids would be considered a Bio-Clean and requires additional training and specialization.

  • Doors inside the home are closed

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    stevengfowler

    When there are closed doors in the home, follow these guidelines to know when to enter a room and when not to do it: WHEN TO ENTER: There are no indications that you shouldn’t enter There are no notes in BK stating not to clean that specific area Ask the customer if it is OK to enter…

  • Something breaks

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    stevengfowler

  • I’m feeling uncomfortable in a home

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    stevengfowler

    When entering a client’s home, you may tend to find yourself in an uncomfortable situation that may result in the feeling of not wanting to return. Here are a few main identifiers in determining whether or not these feelings will need immediate attention: IS THIS SERIOUS ENOUGH TO NOT RETURN? Not serious Client does not…

  • It’s not within our scope of service

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    stevengfowler

    ***DO NOT start cleaning if it is not within our normal scope of service*** Examples: There is pet waste in the home There is a pile of dishes There are piles of laundry scattered throughout the room There are toys or items scattered throughout the entire home

  • Customer Solutions

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    stevengfowler