Prospect Interview Script

• Before You Begin Interview:
• Read the resume and cover letter

Explain Agenda

• “As we get started, I’ll ask you some questions to see if we are a good fit for each other and then I will give you a turn to ask me questions. Is that fair?”

1. 1. 1. 1. Tell candidate you’re going to ask about their experience
         2. Assess the fit between his or her interests and abilities and the needs of the organization
         3. Take questions from the candidate at the end of the interview

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Share With Me a Time When

Introduction and Friendly Small Talk

Hello (Prospect’s Name) , my name is (Your Name) . Thank you for taking the time to chat with me today. How is your day going? (wait for answer)

Great! My day is going well also, thanks for asking.

Agenda Set

Awesome, so a typical agenda for an interview with The Mission Maids is: I want to start off by reconfirming the pre-qualifications you answered on the application then I would love to learn more about you and ask some questions about your work history, etc.

After that, I can deep dive into our company, typical services we offer as a business, our culture, typical day in life on the job, and answer any questions you may have about the position specifically. How does that sound?

Re-ask Application Questions

How many years of cleaning experience do you have?

Do you have a valid driver’s license?

Do you have reliable access to a motor vehicle?

Would you be willing to consent to a background check?

Great, so why don’t you start off breaking down your work experience and where you last worked or currently are working and why you are seeking a new job at this time.

(Be quiet and LISTEN.)

== Savvy Questions == 

Current or Previous Jobs 

•  “Describe a typical day in your current/most recent position.” 
• “What do/did you find most satisfying/frustrating about the job?” 
• “What is/was the most challenging aspect of your position?”
• “What have you learned most from the job? How has that contributed to your growth?”

Work Experience

• “How has your previous work experience prepared you for this job?”
• “Describe one or two of your greatest accomplishments and biggest disappointments.”
• “What has been the most significant challenge you’ve managed? How did you manage it?”

Skills

• “What is your greatest strength that would benefit our company?”
• “What can you tell me about a time when you had to evaluate a situation to resolve a problem?
• What was the situation, and what actions did you take?”

Career Goals

• “How does this job fit into your overall career plans?”
• “Where do you see yourself three years from now?”
• “In what areas would you like to receive additional training if you got this job?”

Education

• “What educational experiences have prepared you for this position?”
• “What made you interested in your course of study?

Educate the Applicant

I appreciate you taking the time to give me a breakdown, (Prospect’s name) . Now, let me tell you a little about our company.

The Mission Maids is backed up by successful cleaning business professionals with over 10 years of experience in this industry. We are a member of the Better Business Bureau and the United Professional Cleaning Alliance. And we are looking for reliable and hardworking cleaners to join the team. We offer general cleaning, move-in/move-out, and deep cleaning types for the residential industry. Our sales help rescue animals by building fences for the owners of chained dogs so that the dogs can live happier and freer lives.

Diving into more details about this position specifically, you would be hired as a contractor. Are you familiar with what that is?

If No
As an Independent Contractor, you have full control over your schedule and you make more per hour than as an employee. With us, you would provide your own supplies but we, in turn, pay you more. You are not expected to be at a company location for the full 40 hours per week like you would as an employee. There is no central location where you would be reporting to work. You would be leaving directly from your home to the client’s home and then returning directly back to your home.

We are a tech-forward cleaning business that leverages automation. You will have the ability as a cleaner for The Mission Maids to create and make your own schedule for when you want to work and when you don’t want to work.

If Yes
Awesome. We are a tech-forward cleaning business that leverages automation. You will have the ability as a cleaner for The Mission Maids to create and make your own schedule for when you want to work and when you don’t want to work.

A typical day in the life that you would be expecting would be you would be able to manage and adjust your own calendar when you want to work and when you don’t want to work. Then you would be scheduled in for the days that you’re available, you’d be able to go to those appointments, complete those appointments and then you’d get paid for the appointments you complete. 

Working for The Mission Maids, we provide your general liability insurance to cover you in the case of liability, focus on bookings, payroll, building the marketing and advertising campaign including both online internet advertising as well as offline print advertising methods. We also handle all the customer service and support including any customer issues that arise. We also take care of your customers by doing all the follow-up and trying to retain them for you so that you earn more tips which you will always keep 100% of. You just need to focus on being reliable and providing high-quality, consistent cleaning services.

There will be ample opportunity for monthly bonuses, year-end bonuses which increase with every year you are with us, raises, paid-vacations, and with us, we even help you buy your 1st or next home through our First Time Home Buyer’s Program. This is essentially a bonus that helps cover the closing costs and downpayment on a home and the requirements are explained in the Provider Development Program. There are performance requirements and a time requirement of serving two years with us before you become eligible for this. This is very unique. This is all covered in the Provider Development Program which you will have access to once you are onboarded into The Mission Maids. We really believe in having our good cleaners experience the benefits of home ownership if they do not have a home of their own at this time.

Also, I want to be very transparent with you. We use the first 2-3 weeks as a ramp-up to see how you do and whether we are a good fit for one another. So, you won’t have full responsibility right away. We want to see how you do on the first jobs and then we will progressively give you more and more hours if you show up and are a fit.

Now a word about RELIABILITY which is crucial in this job. Just to make sure you are aware, we are looking for very high-quality and reliable cleaners. There is a 0 tolerance policy for NO-SHOWS or any sort of last minute cancellation with this. If you are contracted to complete the job, we need to make sure you are going to be arriving and you are going to be reliable in showing up and completing the cleaning. 

A no-show appointment is grounds for an automatic termination. A couple of them is a definite automatic termination. 

We have found that our cleaners prefer to use their own cleaning supplies. We do have a list of recommended supplies. What we would do is see what you have and then see what we need to do to get you set-up. Having our cleaners provide their own supplies allows us to pay them more than most companies. 

Conclusion and Questions

Based upon everything you have said I believe you would be great for this position if you are still interested in joining us. (Wait for answer).

Great!

Do you have any questions at the moment?

If they ask about mileage reimbursement – https://themissionmaidstraining.com/help-center/mileage-reimbursement/

 

(If so, answer them. If not, provide information on next steps.)

Great! Then we would love to have you on our team and begin our 3-Step Onboarding Process to be hired.

The 1st step is The Mission Maids Contractor Agreement. I am going to go ahead and send that to your email while we are on the phone here. So I’m going to put you on a brief hold while we send this out. So may I put you on a brief hold?

STEPS TO SEND CONTRACTOR AGREEMENT:

• Log-in to DocuSign
• Click Templates
• Beside Independent Contractor Agreement, click USE
• Under Contractor, fill out Name and Email of Prospect
• Click SEND

Ok, I’ve sent that over to you. Can you please verify you’ve received it? (Wait for response).

Ok, great. Go ahead and fill that out and once you do, we will send over the consent form for the Background Check.

And then once the Background Check has been completed and passed, you will receive an invite for our Software Onboarding which is super simple. So make sure you go ahead and initial and sign the Contractor Agreement and then we’ll shoot over the background check request in your email.

And that’s all for now. Again, we are very happy to have you join our team and we look forward to welcoming you to The Mission Maids! Ok, talk to you soon.pro