Module 4 – Cleaning Services

Please read the following carefully and make sure you understand everything.

Estimated Reading Time for this Module: 5 minutes

teamsupport@themissionmaids.com

Steven – (919) 404-7021

• Any issues
• Another teammate is not following the core values
• Time off questions
• Customer complaints
• Anything you need that is not payroll related
• Any schedule related items
• Any management related items

We do run the entire schedule on an app on your cellphone. But because of this, we need you to remember not to be on your phone unless it is necessary for the job (IE: contacting the office, viewing job notes, setting a timer). Phones are a big distraction and using them while in a client’s home can be seen as bad practice – we do receive complaints from clients about phone usage, so please be aware. Additionally, using your phone when it is not necessary greatly affects the potential for you to earn more money.

Below is our Standard Cleaning checklist. You don’t need to remember these because they will be in your Checklist for each job in your BK app.

The following items are EXTRAS and are NOT included in the Standard Cleaning. They should ONLY be cleaned if the client orders this. This will be in your notes if they have added these on.

• Baseboards
  • Dry wipe baseboards with feather duster
  • Wet-wipe only if needed
  • For heavier buildup, use a damp cloth
• Inside Oven
  • Inside the oven including racks, around elements, and inside window
• Inside Fridge
  • Make sure you wipe around the edges where the door closes
• Deep Clean of Kitchen Cabinets
  • Wet wipe all cabinet fronts. Use Degreaser.
• Deep Clean of Kitchen Cabinets
  • Wet wipe all cabinet fronts. Use Degreaser.
• Inside Empty Cabinets
  • Wipe inside cabinets
• Inside Full Cabinets
  • We will empty each cabinet, wipe it out, and organize the contents as we put them back.
• Blinds and Window Sills
  • Dry wipe blinds. Wipe window sills of all interior windows.
• Clean all Doors and Door Knobs
  • Doors, door frames, door hinges, and knobs
• Vacuum Upholstered Furniture
  • Vacuum upholstered furniture

The goal of every cleaning is to leave the house looking great and smelling great. Sometimes it takes just a little bit extra for clients to LOVE the job you did. One way to do this is by putting “Unstoppables” in your vacuum bags – these are the scented pellets usually used for washing your clothes. A little bit goes a long way!

Glass is a necessary evil that everyone will have to deal with on a daily basis. Please read the following to gain a better idea on how to clean glass efficiently and without fuss or wasting additional time.

All it takes to get beautiful looking glass is a slightly damp, high quality microfiber cleaning cloth:

FOR DIRTY OR SPOTS ON GLASS:

• dampen one side or corner of your cleaning cloth to add some friction and cleaner
  • if the glass is very dirty (as with bathroom mirrors), you may have to spray additional glass product onto the glass itself
• pass by a few times to remove the dirt or spots
• flip the cloth around to a dry side
• pass by once or twice more to fully clean off anything still left on the glass

Make sure the glass is nearly all the way dry when passing back over with the dry side, otherwise you will end up with streaks and smudges across the glass that won’t show up until after it dries

TIP: Some glass cleaning cloths don’t even need to be damp if the glass isn’t very dirty – a high quality microfiber cloth will actually get the glass cleaner while it is dry.

• the electrostatic properties will pull dust and make it cling to the cloth.

Make sure to keep your cloths folded neatly – leaving a corner of the cloth dragging across the glass will invite new streaks to a clean mirror

Under no circumstances should you ever have someone meet you at one of your client’s homes. We understand that sometimes it may seem important to have a spouse or family member bring you something you may have forgotten – and the simplest way is to drop it off at your client’s house while you are working – but this is in violation of the confidentiality we guarantee with all clients.

If you are found introducing strangers to a client’s home, either inside or outside their home (even if they are not strangers to you – remember, the client does not know these people, and occasionally some of those closest to you may not understand the level of respect or privacy that is required), it could result in immediate termination, regardless of personal circumstances.

We must remember that each and every client has given us their express confidence and confidentiality. We are obligated to do our best to uphold it.