Here’s a sample phone script for a customer follow-up call for your cleaning service:
Feel free to personalize and adjust the script to match your company’s style and the nature of your conversations with customers. The key is to show genuine appreciation for their business and willingness to improve based on their feedback.
Caller: Hi, this is [Your Name] from Mission Maids, may I please speak with [Customer’s Name]?
Customer: This is [Customer’s Name].
Caller: Hi [Customer’s Name], I hope you’re doing well! I wanted to personally follow up with you after your recent cleaning service with us. We genuinely value your business and wanted to ensure that everything met your expectations.
LISTEN!
Caller: I’m thrilled to hear that! We aim to provide the best possible service, and your feedback helps us make sure we’re on track. Is there anything specific you liked about the service, or any areas you think we could improve upon?
LISTEN AND TAKE NOTES!
Caller: That’s fantastic to hear! Your satisfaction is our priority. We’re always looking for ways to enhance our service. If you ever have any suggestions or special requests for future cleanings, please don’t hesitate to let us know.
LISTEN!
Caller: You’re very welcome! If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re here to help.
Customer: I will, thank you for the great service and for following up.
Caller: It’s our pleasure, [Customer’s Name]. Thank you again for choosing Mission Maids. Have a fantastic day!
Customer: You too, bye!
Caller: Goodbye, take care!
Feel free to personalize and adjust the script to match your company’s style and the nature of your conversations with customers. The key is to show genuine appreciation for their business and willingness to improve based on their feedback.
Hi, this is Steven from Mission Maids, may I please speak with [Customer’s Name]?
Hi _________________________ this is __________________ from The Mission Maids. Calling to see how you liked your cleaning yesterday.
(Listen and take notes)
Great! Is there any feedback you can give us? This helps us improve.
Ok, we have you set up on a monthly schedule now. Would you like the same cleaning for next time? Or did you want to customize it a bit more by taking away some areas for this next service.
So (person’s name), I’m so glad you enjoyed our service. Would you mind leaving us a Google review if I shoot you over the link when we get off the call? We are a small business and in today’s digital world, online reviews are very important to small businesses like ours.
9197544300
Voicemail
Hasn’t left feedback
Hello! This is Steven from Mission Maids. I hope you’re having a great day. I wanted to personally reach out and express our appreciation for choosing us for your cleaning needs.
We’re dedicated to delivering top-notch service and ensuring your satisfaction. If you have a moment, we’d love to hear about your recent experience with us. Your feedback helps us continually improve and tailor our services to meet your expectations.
Please check your email inbox for our Feedback request email. You can open this Feedback email and click on the link to provide feedback. And remember, if you have any questions, special requests, or if there’s anything we can do to make your next cleaning even better, please don’t hesitate to reach out.
Thank you again for choosing Mission Maids. We look forward to serving you again soon. Have a wonderful day!
__________________________________________