Please read the following carefully and make sure you understand everything.
Estimated Reading Time for this Module: 10 minutes
Welcome to The Mission Maids! The company with whom you have become associated is locally owned and operated and we’re proud to have you with us.
Your work is important to both our company and the clients for whom you will be working. The development of skill and proficiency in performing your duties is vital. Your value as a reliable, conscientious associate should never be underestimated. Your belief in the importance of good job performance is essential to our successful relationship.
This training contains declarations of personnel policies and procedures.
This training is not an employment contract. These written policies and procedures should increase understanding, eliminate the need for personal decisions on company policy. It is the goal of management to administer these policies in a consistent and impartial manner.
We believe that you will find your relationship with us to be challenging and rewarding. You are an important asset to the company. It is our sincere wish that you find success and satisfaction in your new job.
Our mission is to improve:
- The lives of our customers by saving them time and make them feel special.
- The lives of our Cleaning Technicians by providing flexible scheduling with above-average pay
- Our planet by reversing reforestation and cleaning the air through our reforestation program
- Be humble. Have quiet confidence and respect for others.
- Help create a great atmosphere to work in.
- Treat others well, smile, and be friendly. Say “please” and “thank you.”
- Teamwork, help each other accomplish more.
- Great service, WOW the customer.
- Operation excellence through constant improvement
- Be a problem solver, take the initiative.
- Be a good example to others.
The Mission Maids is committed to providing a working environment that is free of sexual and other unlawful harassment. Actions, words, jokes, or comments based on an individual’s sex, race, disability, or other legally protected characteristics will not be tolerated. The Mission Maids expects the full cooperation of everyone in making this policy effective. Anyone who violates this policy will be subject to appropriate disciplinary action, up to and including discharge.
Sexual harassment is one form of harassment specifically prohibited by this policy. Sexual harassment is defined as unwanted sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature if:
Submission to such conduct is made a requirement of an individual’s employment, or submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting that individual, for example, wage increases, promotions, or evaluations, or such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment.
Sexually harassing conduct may include, among other things:
- Requests or demands for sexual activity
- Use of sexual comments or jokes
- Demeaning characterizations based on gender
- Sexual remarks about a person’s body, clothing, or sexual activities
- Patting, pinching, or touching
- Displays of sexually suggestive pictures, text, or objects
Any employee or contractor who believes that s/he is the victim of sexual or other unlawful harassment has the right to inform the person (including a client) who is engaging in the harassing conduct that the conduct is offensive and must stop.
- If the employee or contractor is not comfortable communicating directly with the offender about the problem, or if the employee’s/contractor’s request that the conduct stop is unsuccessful, the employee or contractor should notify his/her supervisor.
- If it is not possible to discuss the issue with the supervisor, the employee / contractor should discuss the issue with another individual in management.
- If the offending party is a customer, the employee / contractor should notify manager immediately.
The Mission Maids will promptly and thoroughly investigate all allegations of unlawful harassment.
Confidentiality will be maintained to the maximum extent possible, consistent with the need to investigate thoroughly.
If the investigation reveals that unlawful harassment has occurred, The Mission Maids will take prompt and appropriate corrective action. Such corrective action could range from a verbal warning to immediate termination, or in the case of harassment by a customer, services may be terminated.
No form of retaliation will be taken by anyone against any employee / contractor who has in good faith made a complaint of unlawful harassment. Anyone engaging in retaliation against any employee / contractor who in good faith made a complaint of unlawful harassment will be subject to discipline up to and including discharge.
All applicable staff and board members must be made aware of any allegations immediately so that the proper actions can be taken and appropriate authorities contacted if necessary.
Clients like to know that you care about your job and the service that you provide. And, one great way to demonstrate that is to be proactive and periodically ask for feedback from the customer. You may not always want to hear the truth, but “Wow” can you build loyal customers by being willing to seek out and act on client feedback.
All company and customer information is confidential and is not to be divulged to anyone without the express permission of The Mission Maids. Releasing company confidential information to unauthorized individuals can result in immediate dismissal, and in the case of illegal use, criminal prosecution.
- Scrubs like the one in the picture below — preferably blue, green, or black but whatever color you like the best is fine.
- Safe, closed-toe, non-slip shoes
- Jeans with no rips and solid color or black professional pants
- Clothing must be clean and in good condition and neat
- Yoga pants, tights of any kind, workout pants, and leggings of any kind are prohibited
- Limited jewelry and no dangling large hoops
- Body piercing is limited to earrings only. No other body piercing is acceptable.
- Tattoos that are perceived as offensive or that diminish the effectiveness of the employee’s or contractor’s professionalism must be covered.
- Maintain a clean, groomed appearance.
- No heavily scented perfumes or other strong/unpleasant odors. these can cause allergic reactions, migraines, and respiratory difficulty for some contractors / employees.
Company communication tools should be used as follows.
- Personal cell phones should only be used for company purposes (checklists, corresponding with other company personnel). Otherwise, they should be used on company breaks only.
Fire Arms use and/ or possession are strictly prohibited on the job. Violation of this policy is grounds for immediate termination of our relationship.
Only legitimate The Mission Maids Cleaning employees (or authorized independent contractors) are allowed to be at client sites without express permission. Neither minors nor adults may enter a client location without management permission. Violation of this policy is grounds for immediate termination of employment.
The Mission Maids to attempts to deal constructively with workplace conduct and to correct problems when possible. Each situation will be considered in light of a variety of facts including the seriousness of the situation, the contractor’s past conduct, length of service, the nature of the contractor’s previous performance, and/or incidents involving the contractor. Corrective action steps may include, among other things, oral or written warnings, probation, suspension without pay, or immediate discharge of the working relationship.
Sample issues that will result in immediate termination of the contractor/working relationship:
- Stealing from clients. This includes small items, like food, candy, or items thrown away in the trash.
- Stealing from fellow contractors. This includes stealing from other contractor’s share of the tips.
- Stealing from the company: This includes supplies, equipment, money, or any property of the company.
- Insubordination or not following your manager’s or team leader’s instructions. Talking back, arguing, or being unresponsive are all considered insubordination.
- Misrepresentations of the reason for time off, unauthorized time off, and tardiness.
- Profanity: Using profanity toward a fellow worker or anyone while in uniform or in a company car. This includes calling names or threats.
- Physical threats or intimidation.
- Sexual harassment of coworkers or clients.
- No call, no show: This is considered voluntarily quitting with our company.
- Poor attitude: This is something that usually cannot be corrected through written warnings. A bad attitude creates a harsh working environment for everybody else. Complaining constantly and poor work performance is typical symptoms of a poor attitude.
- Being under the influence of drugs or alcohol.
- Soliciting The Mission Maids’ clients for services related or unrelated to house cleaning. This includes potential clients inquiring about house cleaning services while out in the field.
- Intentionally hiding and/or not reporting damages to the client’s property.
The Mission Maids issues payroll weekly. The pay period starts Sunday of each week and ends on the following Saturday. Direct Deposit for all work completed during the pay period will be processed on the Friday after that pay period. Payments will go into your bank account by the following Tuesday.
Contractors are expected to arrive prepared and ready to work at the assigned time and location. Problems with punctuality may be grounds for dismissal.
You will be issued your work schedules via your email by 8:30 pm the day before. Please notify management in advance if you have a question or problem with completing your schedule as issued. You may also check your schedule through our online dashboard.
In the interest of promoting a healthy work environment for our clients and employees / contractors, smoking is not permitted on the job site (any portion of the client property) while wearing your uniform. Smoke breaks must be taken during regular break times.
In the event of rain, ice storms, monsoons, wind, or other poor weather you should assume that it is a normal workday and arrive on-time unless notified by management. In the case of a “weather emergency”, where city officials are urging evacuation, or staying inside of a safe location, then contact the office to discuss.
All client personal property and information is not to be removed without the express permission of management. Removal of any unauthorized client property or information may result in immediate dismissal and criminal prosecution.
Respectful and ethical treatment of clients, contractors, vendors, consultants, and co-workers is essential, and sensitivity to their individual circumstances is often necessary. Preventing difficulties is preferable to solving problems after they occur. Violent behavior such as fighting or disorderly conduct should be reported to supervisory staff immediately and is grounds for immediate termination. If you have reason to believe that your own safety or the safety of others is threatened, report the situation immediately to your supervisor or the Police Department.
1. Personal cell phones are to be carried at all times. Your phone must be with you or where you can hear it at all times. We need to be able to get a hold of you to communicate any changes there might be on the schedule.
2. Calls from family or friends will need to leave a message that you can return when finished with the cleaning unless it’s an emergency.
3. If an employee / contractor is always on their phone taking personal calls at a client’s home, it is everyone’s responsibility to report it to the office that same day.
4. If personal calls are made while cleaning, and the customer complains, the company will contact you and you may be subject to a verbal warning or a write-up.
5. The employee / contractor who was reported for always being on the phone will not be told who the informant was, whether it is a client or an employee or a contractor. Do not ask who the informant was if you are caught.
6. A written warning will be given for the first offense.
7. The second offense WILL result in termination of employment.
When you arrive at your client’s home
- Clock In
When you are finished
- Clock Out
Why do we have you clock in and out?
- We pull reports on a quarterly basis to see if we need to adjust pricing.
- If we need to adjust the budgeted time on a certain type of home
- Raise current recurring customers pricing or new one time/first time homes in general
- Know how well everyone is doing so we can provide training to those who need help with time management so they can make more money, etc.