- Understand about the Times.
- Job Times include 15 minutes to account for pre-clean (app notes, review Extras, special comments, getting out of car, walking to home, 1 minute greeting and small talk with customer, donning gloves) and post-clean activities (checklist, supply check, packing up, etc.)
- What to say if customer speaks too much:
- “Well I better get busy to make the most of my time.”
- Go over Checklist. Any questions?
- On the way, clock-in, clock-out
- Any questions?
- Go over The Big Ways to WOW the Customer
- Kitchen
- Clean smell
- Clean floors
- Clean, streak-free stainless steel appliances
- Top of the refrigerator
- Around the inside of the refrigerator door including the gasket. This is where you should stop inside the refrigerator. Anything more inside is an Extra and falls under the Inside the Refrigerator cleaning
- Clean countertops
- Clean microwave
- Clean stove top
- Where the faucets meet the counter (see pic below)
- Sparkling faucets (buff with dry microfiber) (see pic below)
- Where the sink meets the counter (see pic below)
- Bathroom
- Clean smell
- Clean floors especially behind the door!
- Clean soap dishes inside shower
- Clean, streak-free mirror
- Clean toilets
- Clean, streak-free shower door
- Clean shower runners / track
- Bottles wiped down and arranged back nicely
- Hotel fold for toilet paper (the triangle)
- Clean countertops
- Where the faucets meet the counter (see pic below)
- Sparkling faucets (buff with dry microfiber) (see pic below)
- Where the sink meets the counter (see pic below)
- The drain (see pic below
- Dining Room
- Clean overhead light if NOT delicate! Can gently wipe with microfiber the bulbs and light fixture if you are careful.
- Front and Back Entrance
- Spot-free glass door including storm door
- You can get away with spot cleaning these to make sure there are no smudge
- Answer any questions